Refund, Return, and Exchange Policy

Flower Arrangement Replacement Policy

1. Damaged Arrangements: If your flowers arrive damaged or do not meet our standards, we will replace them free of charge. You must notify us within 6 hours via phone call 718-333-5312. and send picture to: elegantfloristny@aol.com including pictures of the damaged flowers and your order number.
2. No Action After 1 Days: After 1 days from delivery, we cannot issue any replacement, credit, or discount for floral arrangements.

Orchid & Plant Replacement Policy

At Elegant Florist, we prioritize the quality of our floral arrangements and customer satisfaction. However, we have a strict no refund, no exchange, and no return policy for all products purchased through our website.

1. Damaged Plants: If your orchid or plant arrives damaged, we will replace it free of charge. Contact us within 6 hours with photos and your order number.
2. No Replacement After 1 Days: Beyond the 1-day period, no replacements or refunds are possible.

Cancellation Policy

• If you need to cancel your order, please do so at least 24 hours before the scheduled delivery for a refund.
• Once the order has been created or dispatched for delivery, cancellations are not allowed, and no refunds will be issued.
• For any cancelation apply $10.00 penalty.

Substitutions

In rare cases where a specific flower or vase is unavailable due to weather or stock issues, Floreci may make a substitution of equal or greater value. We will notify you of any changes before the delivery is made.

For any inquiries or issues, please contact us at eleganrfloristny@aol.com